Privacy Policy

At Sydney Star Drivers, located at 15 Boundary Street, Darlinghurst, NSW 2010, Australia, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, services, and interact with us. Our contact number is (02) 9333 2222, and you can reach our Data Protection Officer, Eleanor Vance, at [email protected].

1. Information We Collect

We collect various types of information to provide and improve our services, personalize your experience, and communicate effectively with you. The types of information we collect include:

• Personal Information: This includes your name, address, email address, phone number, date of birth, and driver's license details when you register for our driving courses or contact us for inquiries.
• Payment Information: When you make payments for our services, we collect your credit card information or other payment details to process the transaction. We use secure payment gateways to protect your financial information.
• Usage Data: We collect information about how you use our website and services, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookies through your browser settings. For more information, please see our Cookies Policy.
• Communication Data: We collect information related to your communications with us, including emails, phone calls, and online forms.
• Driving Lesson Data: During driving lessons, we may collect data related to your performance, progress, and areas for improvement. This data is used to provide personalized feedback and tailor our instruction to your needs.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Services: We use your information to deliver our driving courses, schedule lessons, provide personalized instruction, and improve the quality of our services.
• Communication: We use your contact information to communicate with you about your bookings, course updates, special offers, and other relevant information.
• Payment Processing: We use your payment information to process payments for our services and manage your account.
• Website Optimization: We analyze usage data to understand how users interact with our website and to improve its functionality, content, and user experience.
• Personalization: We use cookies and tracking technologies to personalize your browsing experience, remember your preferences, and display relevant content and advertisements.
• Legal Compliance: We may use your information to comply with legal obligations, such as responding to subpoenas, court orders, or government requests.
• Marketing: With your consent, we may send you promotional emails or newsletters about our services and special offers. You can opt-out of receiving marketing communications at any time.
• Safety and Security: We use your information to ensure the safety and security of our services, prevent fraud, and protect against unauthorized access.

3. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption technologies to protect sensitive information, such as payment details, during transmission and storage.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits and vulnerability assessments to identify and address potential security risks.
• Employee Training: We provide regular training to our employees on data privacy and security best practices.
• Secure Payment Gateways: We use secure payment gateways to process online transactions and protect your financial information.
• Physical Security: Our premises are secured with appropriate physical security measures to prevent unauthorized access.

Despite our best efforts, no method of data transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

4. Disclosure of Your Information

We may disclose your information to third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, web hosting providers, and marketing agencies.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may disclose your information to third parties with your explicit consent.

We require our service providers to implement appropriate security measures to protect your information and to use it only for the purposes for which it was disclosed.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information in certain circumstances.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact our Data Protection Officer, Eleanor Vance, at [email protected]. We will respond to your request within a reasonable timeframe.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sydney Star Drivers
15 Boundary Street
Darlinghurst, NSW 2010
Australia
Phone: (02) 9333 2222
Email: [email protected]